Terms of service

General Terms and Conditions Lang-Stereotest AG

1.      Scope of Application and Scope of Delivery

These General Terms and Conditions (hereinafter referred to as "GTC") govern the mutual relationship between the customer or its legal successors (hereinafter referred to as "CUSTOMER") and Lang-Stereotest AG (hereinafter referred to as "LANG-STEREOTEST") and apply factually to all purchase and delivery contracts as well as to all products sold. Deviating provisions, in particular conflicting Terms and Conditions of the CUSTOMER, are excluded. Any written agreements of the parties to the contrary are expressly reserved. The product is delivered in accordance with the product description (technical sheets). Minor design changes are reserved and do not entitle the CUSTOMER to a notice of defects.

2.      Offers and Conclusion of Contract

Offers made in writing, by telephone, in a personal conversation or by e-mail are valid for 60 days. An offer is accepted when the CUSTOMER declares this in writing, by telephone, by e-mail or in a personal meeting. LANG-STEREOTEST will then send the CUSTOMER an order confirmation, which will bring the contract into effect.

Orders may be placed by telephone, in person, in writing, by e-mail or in the online shop (www.lang-stereotest.com). After receipt of the order, an order confirmation is issued, whereby the contract is concluded. There is no minimum order value.

3.      Prices

The price lists valid at the time of the order shall apply. All prices are net prices in Swiss francs (CHF), excluding any taxes. Prices are subject to change at any time.

4.      Terms of Payment

All ordered products remain the property of LANG-STEREOTEST until payment of the invoice. Invoices are payable in Swiss francs within 30 days of the invoice date by bank transfer without deductions (discount). Late deliveries, complaints or warranty claims do not entitle the CUSTOMER to delay payment.

5.      Shipping and Packaging Costs

All handling, packaging and shipping costs shall be borne by the CUSTOMER. LANG-STEREOTEST is not liable for any transport damages.

6.      Dispatch and Transfer of Risk

The products purchased will be inspected and securely packaged in accordance with standard commercial practice during dispatch. The risk in respect of the products shipped shall pass to the CUSTOMER when they are dispatched.

7.      Guarantee, Warranty

The purchased products are shipped with official delivery notes. The CUSTOMER shall inspect the purchased products for defects upon receipt of the delivery and report any defects in writing within 7 calendar days (written notice of defect). If the CUSTOMER fails to give such notice, the products shall be deemed to be free of defects.  Exchange and replacement of defective or non-functional products shall only be granted after written notification of damage and return of the products. Excluded from the warranty are defects for which LANG-STEREOTEST is not responsible, in particular due to force majeure, improper use, faulty transport or incorrect storage. The guarantee period for the products is 6 months from the date of receipt of the goods.

8.      Liability

The liability of LANG-STEREOTEST in cases of slight negligence as well as the compensation of indirect damages, consequential damages or loss of profit is excluded.  In all other respects the liability of LANG-STEREOTEST is excluded to the extent permitted by law.

9.      Data Protection

The CUSTOMER agrees that LANG-STEREOTEST may process product-related data, such as sales prices and quantities, as well as names and addresses of the CUSTOMERS, and transmit them to third parties, possibly also abroad.

Furthermore, reference is made to the LANG-STEREOTEST data privacy policy. By concluding an agreement with LANG-STEREOTEST, the CUSTOMER accepts the current version. This can be accessed at any time on the LANG-STEREOTEST website (www.lang-stereotest.com).

10.    Reservation of Proprietary Rights

Ordered products are deemed to have been purchased by the CUSTOMER upon issue of the order or order confirmation, but remain the property of LANG-STEREOTEST until the goods have been paid for (retention of title). However, this does not change the CUSTOMER's responsibility for the risk. The goods may not be resold until they have been paid for in full.

11.    Revocation and Withdrawal from Sale

Withdrawal from the contract before payment of the invoice will only be granted in justified exceptional cases upon written application by the CUSTOMER and at the full discretion of LANG-STEREOTEST.

12.    Applicable Law / Place of Jurisdiction

These GTC are deemed to be explicitly accepted by the CUSTOMER upon conclusion of the contract. Any clauses in the CUSTOMER's General Terms and Conditions which deviate from or contradict these GTC shall only apply if they have been agreed in writing.

The contractual relationship shall be governed exclusively by Swiss law, to the exclusion of the Vienna Convention on Contracts for the International Sale of Goods (CISG) and the international conflict-of-law rules. The exclusive place of jurisdiction is Meilen, Switzerland.

 Status: October 2024